Privacy Policy

Last updated: September 2025

AI ASSIST GROUP LTD (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, software, and services (the “Services”).

1. Company Information

AI ASSIST GROUP LTD
Registered Office: 81 Rosetta Road, Belfast, BT6 0LS
Telephone: 02890 571147
Email: [email protected]

2. Information We Collect

We may collect and process the following types of information:

Personal Information: name, email address, phone number, billing details, account login credentials.

Business Information: company name, industry, and details needed to deliver our Services.

Usage Data: IP address, browser type, operating system, and how you interact with our Services.

Communication Data: records of customer service queries, emails, or other correspondence.

3. How We Use Your Information

We use your information to:

Provide and manage our Services.

Process payments and manage subscriptions.

Communicate with you regarding your account, updates, or support.

Improve and personalise our Services.

Comply with legal obligations.

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity: to provide the Services you have requested.

Legitimate interests: to improve our Services and protect against fraud.

Legal obligations: to comply with laws and regulations.

Consent: when you have explicitly agreed (e.g., marketing communications).

5. Sharing Your Information

We may share your information with:

Service providers who help us operate our business (e.g., payment processors, hosting providers).

Professional advisers (accountants, auditors, legal advisers).

Authorities if required by law or to protect our rights.

All third parties are required to respect your data and process it securely.

6. Data Storage and Security

Your personal data is stored securely on servers located within the UK or EEA.

We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

We retain data only as long as necessary for the purposes set out in this Privacy Policy.

7. International Transfers

If we transfer your data outside the UK/EEA, we ensure adequate safeguards are in place (such as Standard Contractual Clauses).

8. Your Rights

Under UK and EU data protection laws, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data (“right to be forgotten”).

Restrict or object to processing in certain circumstances.

Data portability (transfer of your data to another provider).

Withdraw consent at any time (for marketing or other consent-based uses).

To exercise these rights, contact us at [email protected].

9. Cookies

We use cookies and similar technologies to:

Improve user experience.

Analyse website traffic.

Deliver relevant advertising.

You can manage or disable cookies through your browser settings.

10. Marketing Communications

If you opt in, we may send you marketing emails about our Services. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

AI ASSIST GROUP LTD
81 Rosetta Road, Belfast, BT6 0LS
Telephone: 02890 571147
Email: [email protected]